Terms & Conditions

These terms explain the rules for using Yanooka and the services we provide. Please read them carefully. By using our website or buying any of our services, you agree to these terms. If you do not agree, please do not use our services.

1. Who we are

In these terms, "Yanooka", "we", "us" and "our" mean the Yanooka business. "You" and "your" mean the person or business using our website or services.

2. Our services

Yanooka offers a range of digital services, which may include web hosting, website design and development, an app readiness check, professional profiles, and tools to help you reach your customers. The exact service you receive depends on what you buy from us. We may add, change or stop offering any service over time.

3. Your account and information

When you buy a service or contact us, you agree to give us true and accurate information. You are responsible for keeping your login details safe and for anything that happens under your account. Please tell us straight away if you think someone else has gained access to your account.

4. Payments and billing

Prices for our services are shown on our website. Payments are handled by a secure third party payment processor. When you buy a service, you agree to pay the price shown at the time of purchase.

• Hosting plans are paid once a year, upfront.
• The price you pay covers the service for the period stated, usually one year.
• We will send you an invoice or confirmation for your records.

5. Renewals

Hosting and other yearly services renew each year so your website and email keep working without a break. We will let you know when a renewal is due.

• If you do not want to renew, please tell us before your renewal date.
• If a renewal is not paid by the due date, we allow a short grace period.
• If payment is still not made after the grace period, your service, including your website and email, may be suspended and then taken offline.

6. No refunds

This includes, but is not limited to, hosting that has been set up, design work that has begun, and any paid report or check that has been generated and made available to you. Please make sure you are happy with what you are buying before you pay. If something is not working as it should, contact us and we will do our best to put it right.

7. Your responsibilities

When you use our services, you agree to:

• Give us accurate information and keep it up to date
• Pay for your services on time
• Use our services only for lawful purposes
• Make sure any content you put on your website is yours to use, and does not break any law or anyone's rights
• Keep your own backups of important content where you can

8. Acceptable use

You may not use our services to host, send or do anything that:

• Breaks South African law or any other law that applies to you
• Is harmful, abusive, misleading, or invades someone's privacy
• Sends spam or unwanted bulk messages
• Spreads viruses or harmful software
• Infringes copyright, trademarks or other rights
• Puts our servers, systems or other customers at risk

If you break these rules, we may suspend or remove your service to protect our systems and other customers.

9. Our service and uptime

We work hard to keep your website and services online, fast and safe, and we aim for very high uptime. However, no online service can be promised as available one hundred percent of the time. There may be times when a service is briefly unavailable, for example during maintenance or because of something outside our control. We will always do our best to keep any downtime short and to let you know about planned maintenance where we can.

10. Moving your website

If you are moving to us from another provider, we may help move your website and email over as part of our service. If you decide to leave us, you are free to take your website and content with you. We ask that any amounts owing are settled first.

11. Ownership of content and work

You own the content you give us, such as your text, images and logo. When we build a website or create work for you, the finished work becomes yours once it is fully paid for. We keep ownership of our own tools, systems, code libraries and methods that we use to deliver our services, and of anything we have created that is not specific to your project.

12. Third party services

Some of our services rely on trusted third parties, such as our hosting infrastructure providers and our secure payment processor. We choose these partners carefully, but we are not responsible for their own systems, terms or failures that are outside our control. Your use of those services may also be subject to their own terms.

13. Our liability

We provide our services with reasonable care and skill. To the extent allowed by South African law:

• We are not liable for any loss of profit, business, data or opportunity that results from using or not being able to use our services
• We are not liable for problems caused by things outside our reasonable control
• Where we are found liable, our total liability to you will not be more than the amount you paid us for the service in question

Nothing in these terms takes away any rights you have under the Consumer Protection Act or other South African law that cannot be excluded.

14. Suspension and cancellation

You may cancel a service at any time by contacting us. Because we do not offer refunds, cancelling does not refund any amount already paid, and your service will continue until the end of the period you have paid for.

We may suspend or cancel your service if you break these terms, do not pay, or use our services in a way that harms our systems or other customers. Where it is fair to do so, we will give you notice first.

15. Changes to these terms

We may update these terms from time to time as our services or the law change. When we do, we will update the date at the top of this page. If you keep using our services after we make changes, that means you accept the updated terms.

16. Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute relating to these terms or our services will be dealt with under South African law and in the South African courts.