Privacy Policy

This policy explains how Yanooka collects, uses, keeps and protects your personal information when you visit our website or use our services. We keep it in plain language so you know exactly where you stand. By using our website and services, you agree to this policy.

Who we are

Yanooka is a South African digital services business. We build and host websites, and we offer related digital tools and services for businesses.

We are the responsible party (also called the data controller) for the personal information we collect through our website and services, as set out in the Protection of Personal Information Act (POPIA).

The information we collect

We only collect information we actually need to help you. Depending on how you use our website and services, this may include:

When you contact us or ask for a call back

• Your name
• Your email address
• Your phone number
• Any message or details you choose to share with us

When you become a hosting or services customer

• Your name and business name
• Your billing and contact email
• Your phone number
• Your website address and domain details
• Details about the service you have bought from us

When you make a payment

Payments are handled by a secure third party payment processor. We do not see or store your full card or banking details. We only receive confirmation of whether a payment succeeded, along with a reference for your order.

When you log a support ticket

• Your name and email
• Your domain or website
• The category and details of the help you need

When you use our app check tool

• The website address you ask us to check
• Your name and email, if you choose to save or unlock a report
• The results we generate for that website

Information collected automatically

• Your IP address
• Basic device and browser information
• How you use our website, so we can improve it

How we use your information

We use your personal information to:

• Reply to your messages and call back requests
• Set up, run and look after the services you buy from us
• Process your payments and send you invoices
• Give you support and answer your tickets
• Keep your account and our services secure
• Meet our legal and tax obligations
• Improve our website and services

We do not sell your personal information to anyone. Ever.

Why we are allowed to use it

Under POPIA, we may process your personal information because:

• You gave us your consent, for example by filling in a form
• We need it to provide a service you asked for
• We have a legitimate business reason, such as keeping our services secure
• We are required to by law

Who we share it with

We keep your information private. We only share it where we have to, and only with parties who are required to protect it. This may include:

• Our hosting and infrastructure providers, who store the data that keeps our services running
• Our secure payment processor, who handles your payments
• Tools we use to send email and run our website
• Government, legal or regulatory bodies, where the law requires it

We never sell or rent your information, and we do not share it for anyone else's marketing.

Cookies

Our website uses cookies. Cookies are small files saved on your device that help the website work and help us understand how it is used.

• Essential cookies keep the website working properly, for example remembering items in your cart at checkout.
• Analytics cookies help us see how people use the website so we can make it better.

You can turn cookies off in your browser settings at any time. If you do, some parts of the website may not work as well.

How long we keep it

We only keep your personal information for as long as we need it:

• Enquiries and call back requests: kept while we are helping you and for a reasonable time after
• Customer and billing records: kept for as long as you are a customer, and afterwards for the period the law requires us to keep financial records
• Support tickets: kept while open and for a reasonable time after they are resolved

When we no longer need your information, we delete it or make it anonymous.

How we keep it safe

We take the safety of your information seriously. We use secure connections, access controls and trusted infrastructure to protect your data. While no system online can ever be promised as one hundred percent secure, we work hard to keep your information protected and to fix any problems quickly.

Your rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information, where we are not required to keep it
• Object to how we use your information
• Withdraw your consent at any time
• Complain to the Information Regulator if you are unhappy with how we handle your information

To use any of these rights, email us at legal@yanooka.com and we will help you.

Children

Our services are meant for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us their information, please contact us and we will remove it.

Links to other websites

Our website may link to other websites we do not control. We are not responsible for their privacy practices, so please read their own privacy policies before sharing your information with them.

Changes to this policy

We may update this policy from time to time as our services change or the law changes. When we do, we will update the date at the top of this page. Please check back now and then so you stay informed.